What to do in an emergency out of hours
All our out-of-hours care is provided by our own vets at the practice premises in Longrock, so you don’t have to travel any further than necessary.
This service is provided for Mounts Bay Vets’ registered customers: if your pet is under the care of another local practice, you are required to access their provision. Holidaymakers from out of county are able to register with us temporarily while on holiday.
In an emergency, simply call the practice number to be put through to the emergency answering service.
This service is there to make sure your call is always answered promptly and to take your details and contact numbers. They will request the vet to contact you as soon as possible.
An emergency telephone evaluation fee of £15.00 will be charged for the vet’s initial assessment of your pet’s condition; if this evaluation leads to the duty vet needing to see your pet, only the out of hours call-out fee will be chargeable. Where in-depth discussion and advice by phone is given, a full emergency consult fee of £55 will be charged.
For unregistered clients who are unable to contact their own vets’ service, a fee of £35 will be payable.