What to do in an emergency out of hours

All our out-of-hours care is provided by our own vets at the practice premises in Longrock, so you don’t have to travel any further than necessary.

Emergencies (Out of hours)

In an emergency, simply call the practice number to be put through to the emergency answering service.

This service is there to make sure your call is always answered promptly and to take your details and contact numbers.  They will connect you to the on-duty vet as soon as possible, although, at times, the vet may need to call you back.


An emergency telephone evaluation fee of £15.00 will be charged for the vet’s initial assessment of your pet’s condition;  if this evaluation leads to the duty vet needing to see your pet, only the out of hours call-out fee will be chargeable.  Where in-depth discussion and advice by phone is given, a full emergency consult fee of £55 will be charged.