We provide our own emergency services throughout the week at our main Long Rock premises, between 8am on Monday and 4pm on Saturday afternoon. Our own team of vets and nurses are available throughout for emergency advice, treatment and care. This service is for clients registered with us, or for holiday makers away from home.
Emergency needs that arise after Saturday 4pm through to Monday morning 8am and during Bank Holidays are met by MiNightVet in Falmouth. This is a dedicated emergency and critical care team, and their vet is available to provide initial advice over the phone and any necessary treatment or procedures if an emergency arises during this time.
For those pets who have been admitted as overnight inpatients Monday to Saturday, and require continued inpatient treatment at the weekend or over a Bank Holiday, this provision is maintained by our vets at Long Rock; your pet will not need to be transferred elsewhere.
To access our emergency provision at any time, simply call 01736 330331 and your call will be redirected, either to our answering service on weeknights or to the MiNightVet duty vet on weekends. The address for MiNightVet is: Tregoniggie Industrial Estate, Bickland Water Road, Falmouth, TR11 4SN
Emergencies (Out of hours)
In an emergency, simply call the practice number to be put through to the emergency answering service.
This service is there to make sure your call is always answered promptly and to take your details and contact numbers. They will request the vet to contact you as soon as possible.
Fees
We appreciate your understanding that we are a pay at the time practice, and this includes emergencies.
MiNIghtVet – Any treatment sought at MiNightVet needs to be settled as per their terms and conditions. Your vet will discuss the recommended treatment or procedure with you, together with giving an estimate of costs.
Mounts Bay Vets – We charge an emergency telephone evaluation fee of £15.00 for the vet’s initial assessment of your pet’s condition; if this evaluation leads to the duty vet needing to see your pet, only the out of hours call-out fee is chargeable. Where a full telephone consultation is provided, an emergency consult fee of £55 will be charged.
For unregistered clients who are unable to contact their own vets’ service, a fee of £35 will be payable.