In order to protect our provision of day to day services, our Emergency provision is changing to a hybrid system. Changes will only affect emergency calls on the weekend from Saturday 4pm to Monday morning 8am and during Bank Holidays.
From 3rd December, we are partnering with MiNightVet in Falmouth, who will provide all emergency out of hours care from 4pm on Saturday for the remainder of the weekend. This is a dedicated emergency and critical care team, and their vet is available to provide initial advice over the phone and any necessary treatment or procedures if an emergency arises during this time.
Monday to Friday our usual provision is unchanged: from 6.30pm to 8.30am our own team of vets and nurses will continue to provide emergency advice and care. This service is for clients registered with us, or for holiday makers away from home.
All ongoing in-patient care is provided in-house for any pets who are already hospitalised with us Monday to Saturday; they will not need to be transferred elsewhere.
To contact all emergency provision at any time, simply call 01736 330331 and your call will be diverted, either to our answering service on weeknights or to the MiNightVet duty vet on weekends. The address is: Tregoniggie Industrial Estate, Bickland Water Road, Falmouth, TR11 4SN
Emergencies (Out of hours)
In an emergency, simply call the practice number to be put through to the emergency answering service.
This service is there to make sure your call is always answered promptly and to take your details and contact numbers. They will request the vet to contact you as soon as possible.
Fees
We appreciate your understanding that we are a pay at the time practice, and this includes emergencies.
MiNIghtVet – Any treatment sought at MiNightVet needs to be settled as per their terms and conditions. Your vet will discuss the recommended treatment or procedure with you, together with giving an estimate of costs.
Mounts Bay Vets – We charge an emergency telephone evaluation fee of £15.00 for the vet’s initial assessment of your pet’s condition; if this evaluation leads to the duty vet needing to see your pet, only the out of hours call-out fee is chargeable. Where a full telephone consultation is provided, an emergency consult fee of £55 will be charged.
For unregistered clients who are unable to contact their own vets’ service, a fee of £35 will be payable.